HIn Zoho Desk, articles are pieces of helpful content written for customers and published in the Knowledge Base section of the Help Center. These articles are designed to provide self-service support, allowing users to find answers to common questions, learn how to use your products or services, and troubleshoot issues on their own without needing to contact support agents. By offering detailed instructions, FAQs, and how-to guides, articles help reduce the number of incoming support tickets and improve the overall customer experience. Articles can be organized into categories and folders based on topics like "Billing," "Technical Support," or "Getting Started." Each article can include rich formatting such as headings, bullet points, images, and links. They can be saved as drafts or published for customer access, and users can provide feedback by liking or disliking articles. This makes articles a key component of an efficient and user-friendly customer support system in Zoho Desk.